Return Policy

1. Introduction

Lavoshi Industries (UDYAM Registration: UP-50-0092162) is committed to ensuring customer satisfaction with our chemical and cosmetic products. This Return Policy outlines the terms and conditions for returning products, requesting refunds, and resolving quality issues for our manufacturing business.

2. Return Eligibility

2.1 Returnable Products

The following products may be eligible for return:

• Defective or damaged products received
• Products not matching specifications ordered
• Wrong products delivered due to our error
• Products with manufacturing defects
• Expired products (if delivered with short shelf life)

2.2 Non-Returnable Products

The following products cannot be returned:

• Custom formulated products made to specific requirements
• Products used, contaminated, or opened (unless defective)
• Bulk chemical orders (above 500 kg) after quality approval
• Products damaged due to improper storage by customer
• Products returned after 30 days from delivery
• Products without original packaging and labels

3. Return Process

3.1 Initiate Return Request

To initiate a return, customers must:

1. Contact us within 7 days of delivery
2. Provide order number and reason for return
3. Submit photos/videos of defective products
4. Complete our return authorization form
5. Obtain Return Authorization Number (RAN)

3.2 Return Shipping

• Returns due to our error: We arrange and pay for return shipping
• Customer-initiated returns: Customer bears return shipping costs
• Products must be returned in original packaging
• Hazardous chemicals require special handling procedures
• Return shipments must include RAN on package

4. Inspection and Processing

4.1 Quality Inspection

Upon receiving returned products, we will:

• Conduct thorough quality inspection within 5-7 business days
• Test product specifications and quality parameters
• Verify packaging integrity and storage conditions
• Document findings with detailed inspection report
• Notify customer of inspection results

4.2 Processing Timeline

• Inspection: 5-7 business days from receipt
• Refund processing: 7-10 business days after approval
• Replacement shipping: 3-5 business days
• Credit note issuance: 5-7 business days

5. Refund Options

5.1 Full Refund

Available for:

• Manufacturing defects confirmed by our inspection
• Wrong products delivered due to our error
• Damaged products received in transit
• Products not meeting agreed specifications

5.2 Partial Refund

May be offered for:

• Products with minor quality variations
• Late delivery compensation
• Packaging damage not affecting product quality
• Customer goodwill gestures

5.3 Refund Method

• Original payment method (preferred)
• Bank transfer to customer account
• Credit note for future purchases
• Cheque payment (for large amounts)

6. Replacement Policy

6.1 Product Replacement

We offer product replacement for:

• Defective products confirmed by inspection
• Damaged products during transit
• Wrong products delivered
• Products with manufacturing defects

6.2 Replacement Terms

• Replacement products must be from current production batch
• Same specifications and quality standards apply
• Free shipping for replacement due to our error
• Extended warranty period for replacement products
• Priority processing for replacement orders

7. Bulk Order Returns

7.1 Special Conditions

For bulk orders (above 100 kg):

• Sample testing required before full return authorization
• Gradual return may be arranged for large quantities
• Storage and handling costs may apply
• Extended inspection period (up to 10 business days)
• Custom return logistics arrangements

7.2 Quality Approval Process

For approved quality bulk orders:

• Returns accepted only for manufacturing defects
• Customer quality approval documentation required
• Joint inspection by customer and our quality team
• Detailed quality parameters comparison

8. Safety and Handling

8.1 Chemical Safety

For chemical product returns:

• Proper hazardous material handling procedures
• Safety Data Sheet (SDS) must accompany returns
• Appropriate packaging and labeling required
• Transportation regulations compliance
• Environmental safety considerations

8.2 Disposal Policy

• Expired or contaminated products disposed as per regulations
• Environmental compliance in disposal methods
• Certificate of destruction provided when applicable
• No refund for products requiring disposal

9. Warranty Claims

9.1 Product Warranty

Standard warranty coverage:

• Manufacturing defects: 6 months from delivery
• Quality specifications: 3 months from delivery
• Packaging integrity: 30 days from delivery
• Shelf life guarantee: As per product specifications

9.2 Warranty Exclusions

• Damage due to improper storage or handling
• Normal wear and tear or aging
• Contamination by customer or third parties
• Use beyond recommended applications
• Modifications or alterations by customer

10. Customer Responsibilities

Customers are responsible for:

• Proper storage and handling of products
• Timely inspection upon delivery
• Prompt notification of quality issues
• Providing accurate return information
• Following safety guidelines for chemical products
• Maintaining original packaging for potential returns
• Compliance with return shipping requirements

11. Dispute Resolution

11.1 Resolution Process

1. Direct discussion with customer service team
2. Escalation to quality assurance manager
3. Independent third-party testing (if required)
4. Management review and final decision
5. Legal arbitration (if necessary)

11.2 Documentation

• All communications documented and tracked
• Photo/video evidence preserved
• Quality test reports maintained
• Resolution timeline documented

12. Contact Information

For return requests, questions, or assistance with this Return Policy, please contact us:

13. Policy Updates

We reserve the right to update this Return Policy to reflect changes in our business practices, legal requirements, or industry standards. Customers will be notified of significant changes through:

• Email notifications to registered customers
• Website announcements and updates
• Inclusion in order confirmations
• Direct communication for ongoing orders

14. Governing Law

This Return Policy is governed by:

• Indian Contract Act, 1872
• Sale of Goods Act, 1930
• Consumer Protection Act, 2019
• Chemicals (Management and Safety) Rules
• State and local regulations of Uttar Pradesh

Any disputes arising from this policy shall be subject to the jurisdiction of courts in Lucknow, Uttar Pradesh.

Effective Date: This Return Policy is effective as of December 1, 2023, and applies to all orders placed with Lavoshi Industries from that date forward. Previous orders may be subject to terms communicated at the time of purchase.