Privacy Policy

1. Introduction

Lavoshi Industries (UDYAM Registration: UP-50-0092162) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with our chemical and cosmetic manufacturing business.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact details (phone number, email address)
• Company name and business information
• Billing and shipping addresses
• Product inquiries and requirements
• Communication preferences

2.2 Business Information

For B2B transactions, we may collect:

• Company registration details
• GST/Tax identification numbers
• Purchase history and order details
• Credit and payment information

2.3 Technical Information

We automatically collect:

• IP address and browser type
• Device information and operating system
• Website usage patterns and preferences
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

• Processing orders and managing customer relationships
• Providing customer support and technical assistance
• Developing and improving our products and services
• Sending important updates about orders and services
• Complying with legal and regulatory requirements
• Marketing our chemical and cosmetic products (with consent)
• Maintaining business records and accounts

4. Information Sharing and Disclosure

We may share your information with:

4.1 Service Providers

• Logistics and shipping companies
• Payment processors and banks
• IT service providers and cloud storage
• Professional advisors (lawyers, accountants)

4.2 Legal Requirements

We may disclose information when required by:

• Government authorities and regulatory bodies
• Law enforcement agencies
• Courts and legal proceedings
• Tax authorities and customs departments

5. Data Security

We implement appropriate security measures to protect your information:

• Secure data transmission using encryption
• Regular security assessments and updates
• Access controls and employee training
• Secure storage facilities for physical documents
• Regular backup and recovery procedures

6. Data Retention

We retain your information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records as required by law

Customer data is typically retained for 7 years after the last transaction, in accordance with Indian business regulations.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate or incomplete data
• Request deletion of your information
• Opt-out of marketing communications
• Lodge complaints with data protection authorities
• Withdraw consent where applicable

8. Cookies and Tracking

Our website uses cookies to:

• Improve website functionality and user experience
• Analyze website traffic and usage patterns
• Remember your preferences and settings
• Provide personalized content and recommendations

You can control cookies through your browser settings, but this may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. International Transfers

If we transfer your information outside India, we ensure adequate protection through:

• Contractual safeguards and data transfer agreements
• Compliance with international data protection standards
• Regular monitoring of transfer mechanisms

11. Children's Privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 18 years of age. If we become aware of such collection, we will take steps to delete the information immediately.

12. Changes to Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through:

• Email notifications to registered users
• Website announcements and banners
• Updated effective date on this page

13. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

14. Governing Law

This Privacy Policy is governed by the laws of India, including:

• Information Technology Act, 2000
• Information Technology (Reasonable Security Practices) Rules, 2011
• Personal Data Protection Bill (when enacted)
• Consumer Protection Act, 2019

Effective Date: This Privacy Policy is effective as of December 1, 2023, and applies to all information collected by Lavoshi Industries from that date forward.